Mapping your Club's Member Service Journey
Mapping your Club's Member Service Journey
9145 SW Tualatin Rd, Tualatin, OR 97062 | ||
RCS Hospitality Group is renowned for its comprehensive approach to building Member Loyalty. RCS has been honored 10 times by Boardroom Magazine as the "go to" group for hospitality training services that combine 21st century techniques with the timeless art of hospitality service. Chapter Members are encouraged to attend with their Member Centric Staff: Staff that affect any element of the "Member Experience" from tending locker rooms, to crafting communications, serving lunch, training service staff, answering the Club phone, or greeting golfers at the 1st tee... Participants will Learn: How to Develop the Member Journey to serve all generations How to Communicate across the generations How to Understand service touch points across the generations 10:00 am | Coffee Welcome, Partner Showcase, Club Tour 11::00 am - 12:30 pm | Program 12:30 pm - 1:15 pm | Lunch and Chapter Meeting 1:15 pm - 3:15 pm | Program 3:15 pm - 4:00 pm+ | Networking Wine Reception $60 incl. for Chapter Members & Associates, $85 incl. for invited guests |
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